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Our Process

When you come to Legal Help Centre you can expect professional service from volunteers and staff members who want to help you find the answers you are looking for.  We will provide you with up-to-date information about the law and legal process. If you need help finding a community organization, we will help you find it and give you information on any programs and services you are looking for.

Signing In

The first thing we’ll ask you to do when you arrive at our drop-in clinics is to complete a Client Intake Form. If you need help filling out the form, we can assist you with that. The form includes questions about who you are, your contact information, what your legal questions are about and who else is involved in the problem. After you complete the form, we’ll review it to see if we can help you. Sometimes we won’t be able to help you. For example:

  • your household income is more than $50,000 per year
  • we have a conflict of interest.

A conflict of interest means that we are already involved in some way in the problem you are seeking help with. It could be that one of our staff is involved, or that another person involved has already come to us for help. The Rules of the Law Society require us to avoid conflicts of interest. When we see there is a conflict of interest, we can’t help you further. But we will still try to refer you for help somewhere else.

Intake Interview

When you arrive at Legal Help Centre, you’ll be met by a law student, social work student and/or criminal justice student who will ask you questions to find out what kind of help you need.  At this stage, you’ll be able to tell us about your problem so that we can help you develop a plan to resolve it.  Any information you provide is kept confidential and will not be shared with anyone outside Legal Help Centre.

Next Steps

Based on your intake interview, we will work with you to decide the next steps.  In most cases, you can expect one of the following next steps:

  • You’ll get information you need about the law and legal process; or
  • You’ll be referred to our Family Law Clinic or Consumer Protection Clinic;
  • You’ll be referred to an upcoming Legal Information Workshop; or
  • You’ll be referred to a community agency or organization.


Legal Help Centre is committed to ensuring that you receive the right help with your problem. If you do not think your problem is solved we strongly urge you to come back.